Player Wellbeing

qqe Responsible Gaming

At qqe, we believe that gaming should always be fun, safe, and within your control. Our Responsible Gaming programme gives every Filipino player the tools and information needed to keep their play healthy and enjoyable. We are committed to preventing problem gambling and supporting anyone who needs help. This page outlines the practical steps you can take, the limits you can set, and the resources available to you right here in the Philippines.

Play Responsibly Philippines Players 21+ Only

Your Controls

Tools to Keep You in Charge

Every qqe account comes with built-in tools designed to help you stay on top of your gaming habits. Use them freely — no questions asked.

Deposit Limits

Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets. This puts a firm, automatic ceiling on how much you spend — no willpower required. Lowering your limit takes effect immediately; raising it includes a 24-hour cooling-off period to protect you from impulsive decisions.

Session Time Reminders

Choose how long you want each gaming session to last and we will send you a reminder when that time is up. Keeping track of how long you have been playing is one of the simplest ways to stay in control. You can set reminders as short as 30 minutes or as long as a few hours — whatever works best for your lifestyle. When the reminder appears, take a moment to decide whether to continue or step away.

Take a Break

If you feel like you need a short pause, our Take a Break feature lets you suspend your account for 24 hours, 7 days, or 30 days with a single tap. During this period you cannot log in, place bets, or make deposits. It is a quick, no-fuss way to give yourself breathing room without permanently closing your account. Your balance and account details are safely preserved and ready when you return.

Self-Exclusion

For players who feel they need a longer break, self-exclusion allows you to block access to your qqe account for a minimum of six months or up to five years. Once activated, self-exclusion cannot be reversed before the chosen period ends — this is intentional, to give you the strongest possible protection. Contact our support team to activate self-exclusion and we will process your request promptly and without judgement. We can also provide referrals to professional counselling services in the Philippines.

Loss Limits

Set a maximum amount you are comfortable losing over a given period — daily, weekly, or monthly. When your net losses reach that threshold, your account will automatically prevent further wagering until the limit period resets. This tool is especially useful for players who want to enjoy the excitement of gaming while keeping their finances firmly in check. Like deposit limits, reductions apply instantly while increases require a cooling-off period.

Reality Check

Our Reality Check feature displays a pop-up at regular intervals showing exactly how long you have been playing and your net win or loss for the session. This honest, real-time snapshot helps you make informed decisions about whether to continue. Many players find that simply seeing the numbers laid out clearly is enough to prompt a healthy pause. You can customise the frequency of these check-ins from your account settings at any time.

Know the Signs

When Gaming Stops Being Fun

Gaming is entertainment — and like any form of entertainment, it is best enjoyed in moderation. Problem gambling can develop gradually, and recognising the early warning signs is the first step towards getting back in control. If any of the following sound familiar, it may be time to use one of our player tools or reach out for support.

  • Spending more money or time on gaming than you planned
  • Chasing losses by placing bigger or more frequent bets
  • Feeling anxious, irritable, or restless when not playing
  • Borrowing money or neglecting bills to fund gaming
  • Hiding your gaming activity from family or friends
  • Using gaming as a way to escape stress or personal problems

You are not alone. Help is available, and reaching out is a sign of strength — not weakness.

Support Resources in the Philippines

If you or someone you know is struggling with problem gambling, the following organisations offer free, confidential support to Filipinos:

  • National Center for Mental Health (NCMH)

    24-hour crisis hotline available to all Filipinos. Trained counsellors can provide guidance on gambling-related concerns and refer you to appropriate services.

  • PAGCOR Responsible Gaming Programme

    The Philippine Amusement and Gaming Corporation runs a dedicated responsible gaming programme with resources, self-assessment tools, and referral pathways for players who need support.

  • Gamblers Anonymous Philippines

    A peer support fellowship for anyone whose life has been affected by compulsive gambling. Regular meetings are held across Metro Manila and other major cities in the Philippines.

Common Questions

Responsible Gaming FAQ

Quick answers to the questions Filipino players ask most about safe and responsible play on qqe.

Log in to your qqe account and navigate to the Responsible Gaming section within your account settings. From there you can set a daily, weekly, or monthly deposit limit in Philippine pesos. Enter the amount you are comfortable with and confirm — the limit takes effect immediately. If you ever want to lower your limit, the change is instant. Requests to raise a limit are subject to a 24-hour review period to ensure you have had time to consider the decision carefully. If you need help finding the settings, our support team is available to guide you through the process.

No — self-exclusion is designed to be a firm commitment, and it cannot be reversed before the chosen period ends. This is intentional: the whole point of self-exclusion is to remove the temptation to override your own decision in a moment of impulse. Once the exclusion period has fully elapsed, you may contact our support team to request reactivation, and we will include a brief responsible gaming check before restoring access. We take this process seriously because your long-term wellbeing matters more to us than short-term platform activity.

No. qqe is strictly for adults aged 21 and above, in line with Philippine gaming regulations. We verify the age and identity of all players during the registration and withdrawal process. If we have reason to believe that an account is being used by someone under the legal age, we will suspend the account immediately and conduct a full review. We also encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms. Protecting young people is a responsibility we take very seriously.

You can start by using the self-exclusion or Take a Break tools available in your qqe account settings — these give you immediate distance from the platform. For professional support, the National Center for Mental Health in the Philippines operates a 24-hour crisis hotline staffed by trained counsellors. PAGCOR's Responsible Gaming Programme also offers free resources and referrals. Gamblers Anonymous Philippines holds regular peer support meetings across the country. Reaching out for help is a courageous step, and you do not have to face this alone. Our support team can also point you towards the right resources if you are unsure where to start.

Play Smart. Stay in Control.

Gaming on qqe is meant to be an enjoyable experience for every Filipino player. Use our built-in tools, know your limits, and never hesitate to reach out if you need support. If you have more questions about how we keep our platform safe, visit our FAQ page or log in to access your account controls right now.

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